Gutter Helmet by Lednor Home Solutions(r) | Maryland-Washington DC-Virginia (formerly Harry Helmet)

We had gutter helmets installed in 2020 on our new house. They cane out once in 2022 to maintain the gutters. I called this am and was told they have a $50.00 employee retention and fuel fee. It's ridiculous. They are not honoring their lifetime warranty as stated in my contract. I will be seeking legal advice. I am not sure I understand how they cannot honor their lifetime warranty. They have not been out for roof inspection in 2023 as promised in contract. This "fee" should be applied to new customers not previous customers that have a signed contract with a lifetime warranty. I have reported this company to the BBB and MLIC. If needed, I will be filing in court for breach of contract. Either, honor our contract OR prorate a refund so I can get a reputable company that honors thileir signed contracts. If allowed, I would give minus 5 stars.

We have the Gutter Helmet Gutter System and called Gutter Helmet to replace our roof. The workmen carefully removed our Gutter Helmet system, removed and replaced our roof. They cleaned up the entire area around our home, including the driveway, and removed every speck of debris. We were immediately contacted to schedule the re-installation of our Gutter Helmet gutter system. The workmanship is exceptional, the roof is beautiful, everyone was professional and courteous, and we couldn't be happier with our new roof and Gutter Helmet system. I would recommend Lednor Home Solutions to anyone who wants a roof of exceptional quality, beauty and dependability with a great warranty at a competitive price. Kudos for a job well done!

Gutter Helmet, Montgomery County Maryland: UPDATE: 07/29/2023, One month later, and NO contact from the company as they stated in their reply. Must be one hell of an “investigation” they are conducting. More evidence they only care about getting your thousands of dollars up front and could not care less about service/maintenance thereafter. BUYERS BEWARE!! Poor performing product, unprofessional servicing after the sale. We’ve owned GH for over 10 years. 1) Anytime it snows enough to accumulate on the roof then melts and refreezes overnight we get icicles up to 3 feet long hanging down the length of the gutters. The first time this happened I called the company and they said that was normal and that it’s evidence we weren’t experiencing ice damming. The small space between the GH and the gutter becomes covered in ice, thereby preventing water from entering the gutter. Makes a slick, unsafe mess on our front porch and back door landing. Brilliant engineering. Anytime I see a house with icicles hanging off the gutters, I know they have been afflicted with the same product. 2) If you ever need a new roof, the product needs to be removed and reattached by GH. Our rambler, 90 total feet of gutters, would cost over $800 for this “service.” 3) Dirt and debris build up over time on the metal ridges requiring cleaning. The small space where the water is supposed to enter the gutter becomes blocked so be prepared for ongoing maintenance. (There are several informative videos on GH failures on YouTube by the way.) If I had known all these points of failure, I would never have wasted money purchasing it. Way more cost effective to hire someone to clean the gutters when needed. On June 9th I had an appointment with the Quality Control Manager, Chris Lenhart. He gave me a verbal estimate of $280 to remove the product only and $850 to remove and replace. I called him later that day to request removal only (as I’m tired of dealing with this mess) and left a voicemail. Didn’t hear from him by the 12th when I called back and his out of office message said he would be back on the 19th and would return all messages. He never called back on the 19th, so I left a 2nd message on the 20th. No call back but I did manage to reach him the next day when he said I needed to sign the contract he emailed on the 9th. I advised we never received the email and he said he would send that night. Note he never said he would be sending an email with a contract when we met. To date we have not received the contract. Lenhart has ignored follow up texts and emails. Very unprofessional. If they don’t want my business, just say so but to never respond shows a lack of integrity. Interesting read of the Better Business Bureau complaints. Bottom line, avoid Gutter Helmet. There are other options out there, or as one pro told me, the best gutter cover is NO gutter cover. They earned a Zero-star rating but that isn’t allowed. See photo for junk before I visited the scrap yard. 2 star rating on Yelp.

The install went well. The two stars are due to poor follow up service. There is more than a 72 hour wait for a return call and then 2 to 4 weeks to have clogged gutters cleaned. This defeats why one would chose this company. Due to the storm activity my new home and gutter guards are having severe water issues. I can see water pouring from the top of the house in the rain. Two to four weeks is a long time to wait for service given the high price for the install….Based on my experience. I recommend shopping elsewhere if you live in Maryland and then paying separately for a gutter clean out. The wait will be much shorter. Disappointed with the after care service. Gutter Helmet, you have a good reputation. Please model other customer service leaders and honor your word to your customers.

I am sorry I had Gutter Helmet installed, I should have used another type of product. The claim that if you use their product you will never have to clean your gutters is totally wrong. I guess technically it is correct, you won't have to clean your gutters' because they will come out and do it for you, because it is covered under warranty. However, they now charge a $50.00 dispatch fee to do the work. Totally ridiculous, to now have to pay for what should be considered a cost to do business. Is it my fault they didn't properly estimate their expenses when they gave me a price quote to install their product?